Staff Handbook

values, goals & aims

« Everyone is unique, with individual needs, and are free to express themselves in a safe, non-judgemental environment

« We actively encourage, promote, and support interaction and connection within the local and wider community

« We value having a strong support system, and acknowledge family, friends, and community members as an important part of life, self-esteem, and sense of belonging

« Diversity is not only encouraged but celebrated! We recognise and respect individual spiriatual and cultural views, values, and beliefs

« We have a person-first view to promote and enhance quality of life, and are dedicated to upholding respect and dignity for all of our participants

« Each and every one of our participants comes from individual walks of life – we accept, understand, and embrace this with no judgement

« Our work is safeguarded and inline with the National Disability Standards and the United Nation’s Convention on the Rights of Persons with Disabilities (CRPD)



« Uphold a standard of excellence

« Provide holistic care and support

« “fill the gap” in the community care sector as specialist for people with co-morbitities, dual-diagnosis, and/or complex support needs

« Continue to build upon our established rapport as an innovative, empowering, and individual support service


“One can choose to go back toward safety,
or forward toward growth”
-- Abraham Maslow

Abraham Maslow was an American psychologist who theorised that human actions are directed toward goal attainment. He is most known for the 'hierarchy of needs' (below) which outlines a holistic approach to supporting and educating people; fulfilling innate human needs by priority. 
The hierarchy is made up of 5 tiers, 4 of which are based upon so-called 'Deprivation Needs': Physiological, Safety, Belonging, and Esteem. These are identified by a lack of satisfaction which causes a deficiency that motivates people to meet these needs. The top tier of the hierarchy represents 'Growth Needs'. These needs are driven/motivated by a desire for personal growth, not by a deficiency.
Maslow's theories can be a foundation for the holistic model that community care services are based upon. Basically, he theorises that before our cognitive needs can be met we must first fulfill our physiological needs. We need to feel emotionally and physically safe and respected to reach our full potential.


  • AmeCare believes its employees are its greatest asset and recognises its responsibility to ensure they are afforded appropriate development throughout their employment. This development begins at the Induction stage when a new employee joins.

  • Our aim is to support and develop employees in their role so that they feel confident to undertake the responsibilities placed upon them and ultimately are able to contribute to the success of the organisation.

  • This process will be spread over your first few months, and is generally planned on a first day, first week and first month basis.

  • The content and duration of the induction program will be dependent on the scope and complexity of your job, and your line manager/team leader will outline this in detail to you on your first day with us.

position description

In-Home & Community Support Worker 

A community support worker is responsible for providing the personal support to participants according to their support/care plan.

Qualifications required / mandatory 

  • Certificate III or IV or higher in relevant sector. As an organisation and based on our client demographic, we generally priortise people with qualifications in the following order:

    1. Disability/Mental Health

    2. Community Services/Social Work

    3. Individualised Support

    4. Alcohol and Other Drugs

    5. Aged Care

  • Valid First Aid Certificate & CPR training

  • Current Police Check & Working With Children Check (both documents are required to be valid within 3months of date of employment)

Additional training (recommended/ optional)

  • Managing challenging or aggressive behaviours

  • Falls and injury prevention

  • Medication Administration

  • Developing Support Plans

  • Identifying and reporting sexual assault

  • Identifying and reporting family violence

Employee Responsibilities 

  • Comply with Occupational Health and Safety,and AmeCare policies and procedures, rules, and Staff Code of Conduct

  • Follow the instructions and directions of your appointed supervisor

  • Follow WorkSafe policies and procedures i.e. identification and reporting of emergencies, incidents, injuries, accidents, spills and hazards

  • Present to your allocated shift on-time and fit for duty

  • In case of illness or inability to attend work, notify Management/Administrationwithin 48 hours or as soon as possible

  • Spend time talking with and listening to the participants

  • Support participants to access community activities

  • Provide prompting, basic assistance, and personal support for Activities of Daily Living (ADLs) (i.e. ensuring they are dressed appropriately for weather, assist with room tidying, etc)Participate in training and development related to your role

  • Support participants to attend medical/specialist appointments (as required)

  • Progress note and document any details about participants on Evernote (according to AmeCare’s policies and procedures)

  • Pass on any concerns relating to participants’ health and wellbeing to Management

  • You will report to and be supervised by the Manager of AmeCare in mental health first aid.