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FEEDBACK

& complaints

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What is a complaint?

A statement expressing a person's unhappiness, concern, or discontent about a situation 

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What is
feedback?

This can include comments about what is working well, or suggestions for improving the way things are done. 

We encourage all employees, staff, participants/clients, informal supports (friends/family), and members of the community associated with AmeCare to provide ongoing feedback and (where applicable) make complaints or provide constructive criticism about any part of our service. 

Feedback and complaints are used to continually improve and develop upon our service delivery, and you can choose to complete this process anonymously.

You will not be adversely affected as a result of a complaint.

(things that do not require urgent attention

(things that require a quick response or action)

COMPLAINTS

process

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1

Talk to a trusted person, like your support worker or a member of our admin team.

If needed, they can help you to make a complaint or to follow up with constructive feedback 

Our office number: 03 8418 3307
(Mon-Fri, 9am-5pm)

Put it in writing...

Email admin@amecare.com.au, or submit a feedback form.

You can do this anytime, but you can expect a response within 3-5 business days. 

AmeCare's Policies & Procedures are designed to ensure that the rights of our participants are maintained according to relevant legislation and standards, as follows:  

  • Disability Act 2006

  • Mental Health Act 2014 

  • National Disability Insurance Scheme Rules 2018 

  • NDIS Quality & Safeguards Commission guidelines 

  • National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) 2018 

  • National Standards for Disability Services 

  • NDIS Practice Standards 

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