.png)
REPORTING
Incidents & PRN-usage
Step 1: Identify the category of the incident
An incident that has resulted in a serious outcome, such as
-
The death of a person,
-
Serious injury or illness, requiring immediate treatment as an in-patient in hospital (i.e., a person has been admitted to hospital and requires at least one overnight stay)
-
Serious head, eye, or burn injury
-
Spinal injury
-
Loss of bodily function
-
Serious laceration
-
Exposure to a substance, requiring medical treatment within 48 hours
-
Uncontrolled leakage of a substance
-
Uncontrolled implosion, explosion, or fire
-
Uncontrolled escape of gas or steam
Category 1:
High Risk
Advise line manager within 2 hours of incident occurring
Situations include:
-
Any error in medication (e.g., dose, time, drug, person, medication count discrepancy)
-
Any call to or attendance by emergency services, or after-hours medical support (e.g., locum doctor, nurse-on-call)
-
Sexual advancements or harassment (mandatory reporting)
-
Self-harm behaviour and/or suicidal ideation
-
Money Ledger discrepancy
-
Medical change
-
Any form of abuse (mandatory reporting)
Category 2:
Moderate Risk
Advise line manager within 12 hours of incident occurring
Situations include:
-
Substance use or misuse (e.g., smoking cigarettes indoors, use of drugs and/or alcohol)
-
Unsecured chemicals
-
Threats and/or intimidation
-
Inappropriate behaviour (e.g., verbal aggression, social disturbances)
-
Significant behavioural change
-
Refusal of medication
-
Adverse reaction to/resulting from medication (non-critical and/or not administered by AmeCare)
-
Accidental/purposeful property damage
-
Breach of privacy and/or confidentiality
-
Any hazard relating to Occupational Violence and/or Work Health & Safety
Category 3:
Low/Minimal Risk
Advise line manager within 24 hours of incident occurring