Incident Reporting
Step 1: Identify the category of the incident
Category 1: High-Risk Advise line manager within 2 hours of incident occurring
An incident that has resulted in a serious outcome, such as
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The death of a person,
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Serious injury or illness, requiring immediate treatment as an in-patient in hospital (i.e., a person has been admitted to hospital and requires at least one overnight stay)
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Serious head, eye, or burn injury
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Spinal injury
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Loss of bodily function
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Serious laceration
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Exposure to a substance, requiring medical treatment within 48 hours
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Uncontrolled leakage of a substance
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Uncontrolled implosion, explosion, or fire
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Uncontrolled escape of gas or steam
Category 2: Medium Risk Advise line manager within 12 hours of incident occurring ​
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Situations include:
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Any error in medication (e.g., dose, time, drug, person, medication count discrepancy)
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Any call to or attendance by emergency services, or after-hours medical support (e.g., locum doctor, nurse-on-call)
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Sexual advancements or harassment (mandatory reporting)
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Self-harm behaviour and/or suicidal ideation
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Money Ledger discrepancy
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Medical change
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Any form of abuse (mandatory reporting)
Category 3: Low Risk Advise line manager within 24 hours of incident occurring ​
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Situations include:
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Substance use or misuse (e.g., smoking cigarettes indoors, use of drugs and/or alcohol)
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Unsecured chemicals
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Threats and/or intimidation
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Inappropriate behaviour (e.g., verbal aggression, social disturbances)
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Significant behavioural change
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Refusal of medication
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Adverse reaction to/resulting from medication (non-critical and/or not administered by AmeCare)
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Accidental/purposeful property damage
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Breach of privacy and/or confidentiality
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Any hazard relating to Occupational Violence and/or Work Health & Safety