FEEDBACK
& complaints
What is a complaint?
A statement expressing a person's unhappiness, concern, or discontent about a situation
What is
feedback?
This can include comments about what is working well, or suggestions for improving the way things are done.
We encourage all employees, staff, participants/clients, informal supports (friends/family), and members of the community associated with AmeCare to provide ongoing feedback and (where applicable) make complaints or provide constructive criticism about any part of our service.
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Feedback and complaints are used to continually improve and develop upon our service delivery, and you can choose to complete this process anonymously.
You will not be adversely affected as a result of a complaint.
(things that require a quick response or action)
COMPLAINTS
process
1
Talk to a trusted person, like your support worker or a member of our admin team.
If needed, they can help you to make a complaint or to follow up with constructive feedback
Our office number: 03 8418 3307
(Mon-Fri, 9am-5pm)
Put it in writing...
Email admin@amecare.com.au, or submit a feedback form.
You can do this anytime, but you can expect a response within 3-5 business days.
AmeCare's Policies & Procedures are designed to ensure that the rights of our participants are maintained according to relevant legislation and standards, as follows:
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Disability Act 2006
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Mental Health Act 2014
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National Disability Insurance Scheme Rules 2018
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NDIS Quality & Safeguards Commission guidelines
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National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) 2018
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National Standards for Disability Services
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NDIS Practice Standards